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Cookie Policy

Cookie Policy

September 19, 2018 16:10

We've changed our website so it's easier for you to manage the cookies we use.

By using this website you have agreed to let our website uses cookies, but you can change your mind. 

The cookies used are based on the International Chamber of Commerce guide for cookie categories:

  • Strictly necessary
  • Performance
  • Functionality
  • Targeting

 

What is a cookie?

Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie.

Cookies are incredibly useful and are used to help create the best user experience possible as they let you navigate between pages efficiently, remember your preferences and generally improve your browsing experience.

We use cookies to ensure that our website is as user-friendly as possible and DO NOT use targeting or functionality cookies, which some websites use for advertising purposes.

The cookies we use have been categorized based on the categories found in the ICC UK Cookie guide. A list of all the cookies used by category is set out below.

You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu

 

Strictly necessary

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services, you have asked for, like shopping baskets or e-billing, cannot be provided.

Cookie  Expires  Comments 
PHPSESSID  When you close your browser  Preserves user session state across page requests 
cookieconsent  1 year from first visit  Stores your decision if you don't want other cookies to be used 
showcookienotice  1 year from first visit  Stores your decision if you want to hide the cookie notice


Performance

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Cookie Expires  Comments
__utma  Never  Google Analytics 
__utmb  Never  Google Analytics 
__utmc  Never  Google Analytics 
__utmz  Never  Google Analytics 
4053g-8c6b05l782_r  Never  Reinvigorate Analytics 
4053g-8c6b05l782_i  Never  Reinvigorate Analytics 
4053g-8c6b05l782_vt  Never  Reinvigorate Analytics 
4053g-8c6b05l782_s  Never  Reinvigorate Analytics 


Functionality

These cookies allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Cookie  Expires  Comments 
GPS  1 day  YouTube Registers a unique ID on mobile devices to enable tracking based on geographical GPS location  
VISITOR_INFO1_LIVE  179 days  YouTube Tries to estimate the users' bandwidth on pages with integrated YouTube videos 
YSC  When you close your browser  YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen 
yt-remote-cast-installed  When you close your browser  YouTube Stores the user's video player preferences using embedded YouTube video 
yt-remote-device-id  Persistent  YouTube Stores the user's video player preferences using embedded YouTube video 
yt-remote-fast-check-period  When you close your browser  YouTube Stores the user's video player preferences using embedded YouTube video 
yt-remote-session-app  When you close your browser  YouTube Stores the user's video player preferences using embedded YouTube video 
yt-remote-session-name  When you close your browser  YouTube Stores the user's video player preferences using embedded YouTube video 


Targeting

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.

Cookie  Expires  Comments 
IDE  2 years  Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted  ads to the user 
test_cookie  1 day  Used by Google DoubleClick to check if the user's browser supports cookies

HubSpot

Cookie

Details

Necessary cookies

These are essential cookies that do not require consent.

__hs_opt_out

  • This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.

  • This cookie is set when you give visitors the choice to opt out of cookies.

  • It contains the string "yes" or "no".

  • It expires in 6 months.

__hs_do_not_track

  • This cookie can be set to prevent the tracking code from sending any information to HubSpot.

  • It contains the string "yes".

  • It expires in 6 months.

__hs_initial_opt_in

  • This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.

  • It contains the string "yes" or "no".

  • It expires in seven days.

__hs_cookie_cat_pref

  • This cookie is used to record the categories a visitor consented to.

  • It contains data on the consented categories.

  • It expires in 6 months.

__hs_gpc_banner_dismiss

  • This cookie is used when the Global Privacy Control banner is dismissed.

  • It contains the string "yes" or "no".

  • It expires in 180 days.

__hs_notify_banner_dismiss

  • This cookie is used when the website uses a Notify consent banner type.

  • It contains a boolean value of True.

  • It expires in 180 days.

hs_ab_test

  • This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.

  • It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.

  • It expires at the end of the session.

<id>_key

  • When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.

  • The cookie name is unique for each password-protected page.

  • It contains an encrypted version of the password so future visits to the page will not require the password again.

  • It expires in 14 days.

hs-messages-is-open

  • This cookie is used to determine and save whether the chat widget is open for future visits.

  • It is set in your visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity.

  • If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.

  • It contains a boolean value of True if present.

  • It expires in 30 minutes.

hs-messages-hide-welcome-message

  • This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.

  • It contains a boolean value of True or False.

  • It expires in one day. 

__hsmem

  • This cookie is set when visitors log in to a HubSpot-hosted site.

  • It contains encrypted data that identifies the membership user when they are currently logged in.

  • It expires in seven days. 

hs-membership-csrf

  • This cookie is used to ensure that content membership logins cannot be forged.

  • It contains a random string of letters and numbers used to verify that a membership login is authentic.

  • It expires at the end of the session.

hs_langswitcher_choice

  • This cookie is used to save a visitor’s selected language choice when viewing pages in multiple languages.

  • It is set when a visitor selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future if they are available.

  • It contains a colon delimited string with the ISO639 language code choice on the left and the top level private domain it applies to on the right. An example will be "EN-US:hubspot.com".

  • It expires in two years.

__cfruid

This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare cookies. 

__cfuvid

This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare cookies. 

__cf_bm

This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes. Learn more about Cloudflare cookies. 

Analytics cookies 

These are non-essential cookies controlled by the cookie banner. If you're a visitor to a site supported by HubSpot, you can opt out of these cookies by not giving consent.

__hstc

  • The main cookie for tracking visitors.

  • It contains the domain, hubspotutk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

  • It expires in 6 months.

hubspotutk

  • This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.

  • It contains an opaque GUID to represent the current visitor.

  • It expires in 6 months.

__hssc

  • This cookie keeps track of sessions.

  • This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.

  • It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

  • It expires in 30 minutes.

__hssrc

  • Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.

  • If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

  • It contains the value "1" when present.

  • It expires at the end of the session.

If you are logged in to HubSpot, HubSpot will set additional authentication cookies. Learn more about cookies set in the HubSpot product. You can also see whether a contact accepted these cookies in their timeline.

Functionality cookies

 

Chatflow cookie

This is the cookie used for the chatflows tool. If you're a visitor, this allows you to chat with a representative on the site.

messagesUtk

  • This cookie is used to recognize visitors who chat with you via the chatflows tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser.

  • With the Consent to collect chat cookies setting turned on:

    • If you chat with a visitor who later returns to your site in the same cookied browser, the chatflows tool will load their conversation history.

    • The messagesUtk cookie will be treated as a necessary cookie.

  • When the Consent to collect chat cookies setting is turned off, the messagesUtk cookie is controlled by the Consent to process setting in your chatflow.

  • HubSpot will not drop the messagesUtk cookie for visitors who have been identified through the Visitor Identification API. The analytics cookie banner will not be impacted.

  • This cookie will be specific to a subdomain and will not carry over to other subdomains. For example, the cookie dropped for info.example.com will not apply to the visitor when they visit www.example.com, and vice versa. 

  • It contains an opaque GUID to represent the current chat user.

  • It expires after 6 months.