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Vista FAQs

FAQs


FAQ - Vista by Chroma-Q

What happened with Jands Vista?

On June 5th 2018, Chroma-Q acquired the Jands Vista lighting & media control system.

Is Chroma-Q also taking over the software development?

Yes, the software development is now under Chroma-Q but the team behind it remains the same and new developers will join the team to accelerate the process and launch exciting new features.

Will Chroma-Q produce future Vista hardware?

Yes, all future hardware, including the newly announced MV and EX, will be designed and manufactured in Toronto, Canada.

Is there any current Jands Vista product that will be transferred to Chroma-Q?

The UD512 USB to DMX interface cable and DMX dongle licences will be transferred to Chroma-Q.

Will Chroma-Q still honour the Vista 2 licenses sold under Jands?

Yes the new Vista 3 software will work with previous dongles.

What about the hardware warranty?

The "A.C. Group" and its partners will honour the existing manufacturer warranty on Jands Vista products.

What about Support for Vista by Chroma-Q and Jands Vista?

Vista by Chroma-Q products and previous Jands Vista products will be supported through the same network of qualified technicians.

Will the Stage CL be also transferred to Chroma-Q?

No, the Stage CL remains a Jands product

What is the new website for Vista by Chroma-Q?

Initially at launch, certain pages will remain on https://jands.com/vista - e.g. the Vista forum. These will gradually be transferred to, or replaced on, this website.

How can I contact Vista by Chroma-Q?

vistasupport@chroma-q.com


FAQ - Vista Software / Hardware

Will existing Jands hardware work with Vista 3?

The following items are compatible with Vista 3:
UD512, M1, S1, S3, I3s*, L5s**.

*Manufactured after January 2013 (serial numbers post A13XXXX) and after an operating system update.

**After some mandatory hardware and operating system updates.

At present the Vista 3 software is not compatible with the D1 playback processor.

What are the minimum system requirements?

WINDOWS

Windows 10 (Pro recommended) for UD512, M1, S1 & S3.

Windows 10 Pro for I3 & L5.

Windows OS prior to Windows 10 are not supported.

MAC

Mac OSX High Sierra (version 10.13) and Sierra (version 10.12) for UD512, M1, S1, & S3.

Mac OS prior to OSX Sierra are not supported.

BOTH PLATFORMS

Intel® processor i3 (i5 or better recommended).

4GB of RAM (8GB or higher recommended).

4GB of available hard disk space.

Where do I download the latest Vista 3 software?

The Vista 3 software will be available shortly. At present you can register your interest in it through this link and you will be notified when the software is available to download.



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Vista by Chroma-Q

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